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Jobs at XFER Communications

VOIP Telephony Installer

Location: Livonia, MI

Department: Service and Support

Type: Full Time

Min. Experience: Experienced

Who we are:
XFER Communications is the leading provider of voice and data solutions to business customers in Southeast Michigan.  We are a rapidly growing company that puts our customers first while using technology to solve their business needs.  We are looking for new team members that are willing to learn and grow in an exciting fast paced environment.  

Job Summary:
The VOIP Telephony Installer is responsible for all onsite telephony design, implementation, and service and support needs for our customers.  This relates to all telecommunications technology, to include: VoIP, traditional telecommunications systems, voicemail systems, networks, and vendor specific hardware and software.

Essential Duties and Responsibilities:                                           

  • Telephony support relating to technical issues involving all telecommunications systems: VoIP, voicemail, analog, and vendor specific hardware and software
  • VoIP and traditional telecommunications systems design and implementation at client locations
  • Design, implementation, and maintenance of IP telephony servers, switches, routers, and gateways
  • Work with telecommunications carriers for ordering, installation, and troubleshooting of voice and data circuits
  • Resolve system alerts and notifications from the remote monitoring and management system through service tickets
  • Implement and support disaster recovery solutions
  • System documentation to include system reviews and recommendations
  • Communication with customers as required: keeping them informed of incident progress, notifying them of impending changes or agreed outages
  • Wiring of low voltage cabling

Knowledge, Skills, and/or Abilities Required: 

  • In depth knowledge and expertise in VoIP protocols
  • Working knowledge of access network issues that impact VoIP performance as well as their measurement and analysis
  • Understanding of networks including cable modems, MPLS, and wireless
  • Interpersonal skills: such as telephony skills, communication skills, active listening and customer-care
  • Diagnosis skills of technical issues
  • Ability to multi-task and adapt to changes quickly
  • Technical awareness: ability to match resources to technical issues appropriately
  • Service awareness of all organization’s key IT services for which support is being provided
  • Understanding of support tools, techniques, and how technology is used to provide IT services
  • Typing skills to ensure quick and accurate entry of service request details
  • Self-motivated with the ability to work in a fast moving environment

Desirable Certifications / Vendor Knowledge:

Allworx, ShoreTel, Vertical Communications, Adtran, Ruckus, LifeSize, Low volltage Cabling

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